Where do you ship?
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands worldwide.
We ship some countries with a flat shipping fee due to the Carriers and if your location is not available to select at checkout, please contact email@example.com for shipping details.
How long is the shipping?
Items are shipped from different warehouses located in different regions depending on the item availbilities.
Please allow up to 3 - 5 busines days for order processing. From that point, it takes approximately 10 – 15* days to US, Canda, UK, Austrialia and 20 - 25 days rest of world. Tracking will be provided.*Do expect longer shipping duration due to the COVID-19 situation with a reduced number of flights and manpower.
I ordered a few items but only one arrived?
Orders may also be split into multiple shipments due to the size of items and availibilties. Items ordered together may not be delivered to you on the same day and may come in separate packages.
As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.
Do you provide express shipping options?
Expedite shipping is available but additional fee will be charged. Please contact firstname.lastname@example.org if you want expedite shipping.
What is your return policy?
We accept returns of unused, unopened products within 20 days of your postmarked delivery date.
For the return address and process, please contact at email@example.com with your order number and your reasoning/feedback BEFORE sending us your product.
US customers can return products to our US warehouse.
Do I have to pay customs or taxes?
In some cases, your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.
If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.
Do you offer wholesale?
Yes, we have wholesale price. Please contact firstname.lastname@example.org for wholesale details.